Shipping policy
At MARS MEN, we are committed to processing and delivering your order as efficiently as possible.
This Shipping Policy explains our order processing times, shipping methods, delivery estimates, tracking information, and procedures for shipping-related issues.
1. Order Processing
Orders are generally processed within 5–8 business days after your order is successfully placed.
Orders are processed Monday through Friday, excluding weekends and public holidays.
Please note that order processing time is separate from the shipping transit time.
During periods of high order volume, holidays, promotions, or other unexpected circumstances, processing may take longer than usual.
2. Shipping Method and Delivery Time
We currently offer Standard Shipping.
Estimated shipping time:
5–10 business days after the order has been shipped.
The estimated total delivery time is approximately:
6–13 business days, including order processing and shipping transit time.
Delivery times are estimates and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier, weather, holidays, and other circumstances outside our reasonable control.
3. Shipping Costs
Shipping costs are calculated and displayed at checkout based on your shipping address, order details, and available shipping options.
Any applicable shipping charges will be clearly displayed before you complete your purchase.
We may offer free shipping promotions from time to time. Any applicable free-shipping promotion will be subject to the terms displayed at the time of purchase.
4. Shipping Destinations
We currently primarily serve customers within the United States.
Shipping availability may vary depending on the destination and product.
If shipping is not available to your address, the applicable shipping options will not appear during checkout.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.
You can use the tracking number provided in your shipping confirmation to monitor your package.
Please allow some time for tracking information to become active after the package has been shipped.
Tracking updates may occasionally be delayed by the shipping carrier.
6. Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
This includes:
- Full name
- Shipping address
- Apartment or unit number
- City
- State
- ZIP code
If you realize that your shipping information is incorrect, please contact us as soon as possible at:
support@meengootonmmarse.online
We will make reasonable efforts to assist you before the order is shipped. However, we cannot guarantee that an address can be changed after an order has entered processing or shipment.
If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment.
7. Delayed Orders
Although we work to meet the estimated delivery times stated above, delays can occasionally occur.
Possible causes of delays include:
- Carrier delays
- Severe weather
- Natural disasters
- Public holidays
- High shipping volume
- Customs processing
- Incorrect address information
- Transportation disruptions
- Other circumstances outside our reasonable control
If your package is delayed, please first check the tracking information provided by the carrier.
If you believe your package has been significantly delayed, please contact us at:
support@meengootonmmarse.online
8. Lost or Missing Packages
If the carrier's tracking information shows that your package has been delivered but you cannot locate it, please:
- Check around your delivery location.
- Check with household members, neighbors, or building management.
- Contact the shipping carrier for additional information.
- Contact us if you still cannot locate your package.
We will make reasonable efforts to assist you in resolving the issue.
However, once a package has been confirmed as delivered by the carrier, we may need to rely on the carrier's investigation and delivery records.
9. Damaged Packages
Please inspect your package when it arrives.
If your order arrives damaged, please contact us as soon as possible at:
support@meengootonmmarse.online
Please provide:
- Your order number
- A description of the damage
- Photos of the damaged product
- Photos of the shipping package and packaging, if applicable
This information may be required to evaluate the issue and determine the appropriate resolution.
10. Incorrect or Missing Items
If you receive an incorrect product or an item is missing from your order, please contact us promptly at:
support@meengootonmmarse.online
Please include your order number and details of the issue.
We will review the order and work with you to determine an appropriate resolution.
11. International Shipping
International shipping may not be available for all products or destinations.
If international shipping is offered, customers may be responsible for applicable:
- Customs duties
- Import taxes
- VAT
- Brokerage fees
- Other government-imposed charges
These charges may vary depending on the destination country.
We are not responsible for delays caused by customs or government authorities.
12. Shipping Restrictions
Certain destinations may have shipping restrictions due to carrier requirements, local regulations, product restrictions, or other circumstances.
If we are unable to ship an order to your address, we will contact you when appropriate and provide information regarding the available options.
13. Changes to Orders
If you need to make a change to your order, please contact us as soon as possible.
We cannot guarantee that changes can be made once an order has entered processing or has been shipped.
Once an order has shipped, you may need to follow our Return & Refund Policy.
14. Order Cancellation
If you wish to cancel your order, please contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before the order is processed or shipped.
Once an order has been shipped, cancellation may no longer be possible and the order may need to be handled according to our Return & Refund Policy.
15. Delivery Estimates
All delivery times shown on our Website are estimates only.
We do not guarantee a specific delivery date unless explicitly stated otherwise.
Shipping times may be affected by circumstances beyond our control, including carrier disruptions, severe weather, holidays, customs delays, and other unforeseen events.
16. Contact Us
If you have any questions about your order or our shipping policy, please contact us:
Store Name: MARS MEN
Website: meengootonmmarse.online
Email: support@meengootonmmarse.online
Customer Service Hours:
Monday–Friday
9:00 AM–5:00 PM EST
Closed on weekends and public holidays.